🚨 Road Kings Ha Giang Tour Terms & Conditions

These Terms and Conditions apply to all bookings made with Road Kings Ha Giang, including bus tickets, tour packages, and motorbike rentals. By making a payment, you acknowledge and agree to the following terms.

In this document, the term “Customer” refers to the individual making the booking and/or any other individual on whose behalf the booking is made.

🔁 Tour Flexibility

Please note that all routes, itineraries, accommodations, and buses are subject to change. Adjustments may be made due to weather, road conditions, availability, or operational requirements.

⚠️ Important Notice for Last-Minute Bookings

If you plan to book less than 48 hours before your intended start date, you must contact us via WhatsApp before making your booking.

Your reservation is not confirmed until we respond to confirm availability. On busy days, accommodations, buses, and even our team may be fully booked — please confirm with us directly.

💵 Prices

All rates listed on our website for bus tickets and bike rentals are quoted in U.S. Dollars (USD).

Prices are subject to change without notice and may vary due to:

  • Exchange rate fluctuations

  • Price increases by suppliers

  • Tax changes

  • Seasonal or operational adjustments

If a service cost increases after booking, you will be required to pay the difference. You may choose to cancel instead, but cancellation fees may apply. We are not liable for price changes beyond our control.

All prices are based on availability at the time of booking and may be withdrawn or changed at any time.

🔒 Deposit

A non-refundable deposit of 500,000 VND per person is required to hold your spot.

This deposit is paid online and guarantees your reservation. Once paid, the deposit cannot be refunded under any circumstances.

🧾 Full Payment

  • You must pay in full, in cash, upon arrival before check-in.

  • If you do not have the full amount ready, we will not be able to check you in.

  • We only accept cash payments in:

    • Vietnamese Dong (VND)

    • Or US Dollars (USD) — must be $100 bills in good condition (no tears, stains, or excessive wear).

  • Cards, coins, or small USD bills are not accepted.

📩 Confirmation by Us

Once your deposit is successfully received, a confirmation email will be sent to the email address you provided.

This confirmation will include key details such as:

  • Bus timing

  • Start date

  • Pick-up point

During peak travel months, instruction emails may be delayed due to high volume. Please be patient. For urgent matters or inquiries, contact us directly via WhatsApp for support.

IMPORTANT:
If you do not receive your confirmation email within 48 hours, you must notify us via email. If we do not receive any notice from you within 2 days of payment, the reservation will be considered confirmed and complete.

We are not responsible for missed confirmations or delays caused by:

  • Incorrect email or WhatsApp number provided by the customer

  • Failure to notify us of missing confirmation

  • Customer refusal to use a service that has been successfully booked

💸 Refund of Unused Services

No refunds or exchanges will be provided for any unused services that are included in the tour package.

This includes, but is not limited to:

  • Missed ground transportation (buses)

  • Sightseeing activities

  • Meals

  • Hotel accommodations

In the event of a no-show, the full tour price will be charged, and no refund will be issued.

✅ Acceptance of Booking

We reserve the right to decline any booking without explanation if we believe the individual may pose a risk to public safety, legal compliance, or group well-being in Vietnam.

We also reserve the right to:

  • Adjust the itinerary

  • Substitute hotels or accommodations

  • Cancel a tour prior to departure without prior notice

We are not responsible for any losses resulting from:

  • Changes in group dynamics

  • Weather conditions

  • Governmental or police actions

  • Traffic disruptions

  • Other circumstances beyond our control

We strongly recommend that all participants obtain comprehensive travel insurance to cover medical costs, cancellations, and other unforeseen events. We assume that all customers will have arranged appropriate coverage prior to arrival in Vietnam.

📆 Cancellation & Refund Policy

🔒 Deposits

All deposits (500,000 VND per person) are non-refundable, no exceptions.

This applies whether or not you have paid the full tour price.

❌ Cancellations Within 72 Hours (3 Days) of Tour Start

If you cancel within 72 hours of your tour start date, you must pay the full tour price.

This applies even if you have only paid the deposit.

🔁 Changing starting date Between 4–7 Days Before Tour Start

You will need to re-book on our website for your new starting date. Your previous deposit will be forfeited.

Important: Once you reschedule, you cannot cancel or request a refund( applied for full payment in advance) for any reason.

💰 Cancellations More Than 7 Days Before Tour Start

If you have paid in full, you are eligible for an 80% refund of the total amount paid.

The remaining 20% is retained as a cancellation fee.

You may reschedule your tour date one time at no extra charge.

🚫 No-shows or Missed Services

No refunds will be provided for:

No-shows

Missed services (buses, meals, accommodations, etc.)

Inability to attend due to visa issues, flight cancellations, or delays

🛂 Visa Issues

It is the sole responsibility of each participant to obtain the necessary visa or entry permit to join the tour or service.
Road Kings Ha Giang is not responsible for any participant’s failure to secure a visa for any reason, including:

  • Delays in visa processing

  • Visa denials

  • Incomplete documentation

We do not offer refunds or credits for tour cancellations due to visa issues or flight cancellations.

🚫 Cancellation by Us

In the unlikely event that we must cancel your booking, we will inform you immediately and offer one of the following:

  • An alternative of equal value, or

  • A full refund of all money paid

No additional compensation will be provided beyond the amount paid.
We also reserve the right to cancel the tour contract if full payment is not received.

🌪 Force Majeure

Road Kings Ha Giang will not be held liable for tour delays, changes, or cancellations caused by Force Majeure events, including but not limited to:

  • Natural disasters or extreme weather

  • Acts of God

  • Fires, riots, strikes, or wars

  • Government restrictions or police actions

  • Mechanical breakdowns

  • Fuel shortages or insolvency of third-party providers

In such cases, no compensation or refund will be issued.

📑 Travel Documentation

All customers must have a valid passport and required visas or travel permits upon tour commencement.

It is solely the customer's responsibility to obtain all necessary documentation.
We are not responsible for any consequences resulting from failure to do so.

🛡 Insurance

Tour prices do not include insurance. All customers are encouraged to obtain their own travel insurance before arrival.
It is your responsibility to ensure the policy covers:

  • Medical expenses

  • Trip cancellations

  • Theft, loss, and personal accidents

⚖ Liability

We are not liable for any injury, damage, loss, or delays incurred during the tour.
Any additional costs due to accidents, natural disasters, political unrest, or other events must be covered by the customer.

🥗 Dietary Requirements

We make every effort to accommodate dietary restrictions.
However, it is the customer’s responsibility to verify that all provided meals meet their needs. Let us know your diet.

📌 Responsibility & Disclaimer

Road Kings Ha Giang acts only as an agent in arranging transportation, accommodation, and activities.
We are not responsible for any injury, accident, death, loss, or delay caused by:

  • Carriers (buses)

  • Hotels (accommodations)

  • Restaurants

  • Third-party operators

We reserve the right to decline or remove any individual from the tour if their behavior or condition poses a risk to themselves or others.

📝 Claims & Disputes

All claims must be submitted in writing within 30 days of the service ending.

Should a dispute arise, we will first attempt to resolve it through mutual discussion.
If unresolved, disputes will be handled through the Vietnam International Arbitration Centre (VIAC) under the Chamber of Commerce and Industry of Vietnam.

🎒 Luggage Storage

We offer luggage storage for the duration of your tour only. Additional storage time requires advance agreement and additional payment.

  • Customers must clearly label all bags

  • Valuables (passport, electronics, etc.) should be stored in the safe

  • We do not store currency

  • Customers are responsible for checking their belongings upon return

  • We are not liable for any lost items, though we will assist in locating them

🏠 Accommodations & Property Rules

To comply with Vietnamese law and ensure guest safety, you must follow these rules at all accommodations:

  • Valid ID required at check-in (foreign visitors: passport + visa)

  • No weapons, drugs, explosives, or illegal substances permitted

  • No gambling

  • No smoking in bedrooms or indoor areas

🏍 Self-Driving Customers

If you choose to drive your own motorbike:

  1. You must demonstrate the ability to drive safely

    • If not, you may be required to switch to the Easy Rider option

    • All costs for this change are your responsibility

  2. You must be able to keep up with the group pace

    • If not, we may switch you to a private tour or Easy Rider (at your expense)

  3. You are financially responsible for any damage caused to the motorbike

  4. You are legally responsible for yourself when operating a motorcycle in Vietnam

🧾 Liability Waiver for Motorcycle Tours

By booking this tour, you agree to the following:

⚠ Assumption of Risk

I understand that motorcycle tours involve risks, including but not limited to:

  • Road hazards

  • Weather conditions

  • Mechanical failure

  • Actions of other participants or drivers

I voluntarily accept these risks.

✋ Release of Liability

I release Road Kings Ha Giang, its staff, affiliates, and agents from any liability for:

  • Injury

  • Property damage

  • Death

  • Loss arising from participation

🔐 Indemnification

I agree to indemnify and hold Road Kings Ha Giang harmless against any claims brought by third parties arising from my participation.

🖋 Acknowledgement

I confirm that I have read, understood, and voluntarily agreed to this liability waiver and the full terms and conditions.